1. Introduction
At Ranbima ("we", "us", or "our"), accessible through https://ranbima.lk/, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact us, submit inquiries, or interact with our products and services.
This policy outlines the types of personal information we may collect, the purposes for which we process such information, the circumstances under which it may be shared, and the rights available to you under applicable data protection laws in Sri Lanka.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
2. What Personal Data Do We Collect?
For the purposes of this Privacy Policy, "Personal Data" means information relating to an identified or identifiable individual.
Depending on how you interact with our website, Ranbima may collect and process the following categories of personal information:
Contact Information
- Full name
- Email address
- Telephone or mobile number
- Any other contact details you voluntarily provide
Inquiry and Communication Information
- Messages, questions, and requests submitted through our website or other communication channels
- Information you provide when contacting our customer support team
- Records of communications between you and Ranbima
Technical and Website Usage Information
- Internet Protocol (IP) address
- Browser type and version
- Device information and operating system
- Pages visited and interactions with our website
- Visit duration, referral sources, and general browsing activity
- Cookie identifiers and similar technical information, where applicable
We collect only the information reasonably necessary for the purposes described in this Privacy Policy, subject to applicable law.
3. How Do We Collect Your Personal Data?
Ranbima may collect personal information directly from you when you complete a contact form, submit an inquiry, request product or service information, communicate with us by email or telephone, or voluntarily provide information through other communication channels.
When you visit our website, certain technical information may be collected automatically through server logs, cookies, analytics tools, and similar technologies. This information helps us understand how visitors use our website and maintain its performance and security.
We may also receive limited information from third-party service providers, such as website analytics providers or other platforms integrated into our website, where permitted by applicable law.
4. Why Do We Collect and Use Your Personal Data?
Ranbima may collect and process your personal information for legitimate business purposes, including:
- Responding to inquiries: To answer questions, respond to requests, and provide information about our products and services.
- Customer service: To communicate with you and provide appropriate assistance.
- Website improvement: To analyse website usage, improve functionality, enhance user experience, and resolve technical issues.
- Business operations: To manage business relationships, maintain records, and support day-to-day operations.
- Communication and updates: To provide relevant information about products, services, announcements, or promotions where permitted by law.
- Security and fraud prevention: To protect our website, detect suspicious activities, prevent misuse, and maintain system security.
- Legal compliance: To comply with applicable laws, regulatory requirements, and lawful requests.
- Protection of rights: To establish, exercise, or defend our legal rights and protect relevant parties.
Where appropriate, we may use aggregated or anonymised information that no longer identifies an individual for website analysis, reporting, business planning, and other lawful purposes.
5. How Long Do We Retain Your Personal Data?
Ranbima retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, subject to applicable legal requirements.
The retention period may depend on the nature and purpose of the information, the duration of our relationship with you, applicable legal obligations, and the need to resolve disputes or protect our legal rights.
When personal information is no longer required and there is no legal reason to retain it, we will take reasonable steps to securely delete, destroy, or anonymise it, as appropriate.
6. With Whom May We Share Your Personal Data?
Ranbima does not disclose personal information indiscriminately. We may share relevant information with trusted service providers assisting with hosting, information technology, maintenance, analytics, communication, security, and other business operations.
We may also disclose information to professional advisers, government or regulatory authorities where required by law, parties involved in a merger or transfer of business assets, or other parties where you have provided consent or another lawful basis permits disclosure.
We take reasonable steps to ensure that third parties handling personal information on our behalf maintain appropriate safeguards and use the information only for authorised purposes.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, remember preferences, and enhance the browsing experience.
- Essential functions: To support basic website operation and security.
- Preferences: To remember settings and improve usability.
- Analytics: To understand website traffic and identify areas for improvement.
- Marketing: To measure promotional activities or provide relevant advertising, where applicable.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.
8. How Do We Protect Your Personal Data?
Ranbima takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, destruction, and misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. You should exercise caution when sharing personal information online and avoid sending confidential information through unsecured communication channels.
9. Your Privacy Rights
Subject to applicable law, including the Personal Data Protection Act, No. 9 of 2022, as amended or otherwise applicable in Sri Lanka, you may have certain rights concerning your personal information.
- Right to access: To request information about the personal data we process about you.
- Right to rectification: To request correction or completion of inaccurate information.
- Right to erasure: To request deletion where the applicable legal conditions are satisfied.
- Right to withdraw consent: To withdraw consent where processing is based on consent.
- Right to object or restrict processing: To object to or request restrictions on certain processing activities where available.
- Right to lodge a complaint: To raise concerns with the relevant data protection authority where appropriate.
To exercise an applicable privacy right, please contact us using the contact details provided on our website. We may request additional information to verify your identity before processing a request.
10. Third-Party Websites and Services
Our website may contain links to external websites, social media platforms, or third-party services. Ranbima does not control the privacy policies, content, security, or data-handling practices of these external websites. We encourage you to review the privacy policy of any third-party website before providing your personal information.
11. Children's Privacy
Our website is not specifically directed at children, and we do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If we become aware that personal information has been collected from a child in violation of applicable legal requirements, we will take reasonable steps to address the matter, including deleting the information where appropriate and legally permissible.
12. Changes to This Privacy Policy
Ranbima reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.
Any revised version will be published on this page. We encourage you to review this page periodically to remain informed about how we collect, use, and protect personal information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact Ranbima using the contact details provided on our website.
Website: https://ranbima.lk/
Effective Date: October 10, 2026
Last Updated: October 10, 2026